Leverage Conversational AI Assistant to Answer Customer Questions
This Q&A AI Assistant, Maya, allows callers to ask questions about specific topics using natural language. Maya retrieves information uploaded by the business owner or representative during the creation of a Telekit application. Based on the available information, she responds to callers and allows them to ask follow-up questions or make related inquiries.
How to set it up
1) Create an application
2) Assign a phone number to your app.
3) Drag and drop the Q&A Bot menu option from the left panel. Update the prompt with the specific topics callers can ask about.
4) Upload one or more PDF documents containing the information relevant to that menu option.
5) Click the orange Publish button. If the button is disabled, ensure all required fields are completed.
Once published, make a few test calls and have a conversation with Maya. Start improving operational efficiency and customer interactions with Telekit today!
